Privacy Policy

World of Cigar

Last Updated: 01-07-2026

This Privacy Policy explains how World of Cigar, operated by شركة عالم السيجار للتجارة, collects, uses, stores, shares, and protects your personal data when you visit our website, create an account, place an order, contact us, subscribe to our communications, or interact with our services.

By using our website or providing your personal data, you agree to this Privacy Policy.

1. Who We Are

World of Cigar is operated by:

Legal Name: شركة عالم السيجار للتجارة
Brand Name: World of Cigar
Commercial Registration / License No.: 1010803702
VAT Registration Number: 311305807500003
TIN: 3113058075
Registered Address: الرياض، الرياض، الأمير سلطان بن عبدالعزيز، 12232، المملكة العربية السعودية
Email: Info@worldofcigar.com
Phone / WhatsApp: +966 542 405 044

For the purpose of this Privacy Policy, “World of Cigar,” “we,” “us,” or “our” refers to the business operating this website.

2. Adult-Only Website

Our website and products are intended only for customers who are 18 years old or above.

We do not knowingly collect personal data from individuals under 18. If we discover that personal data has been provided by a person under 18, we may delete it, cancel the related account or order, and take any necessary compliance action.

3. Personal Data We Collect

We may collect the following categories of personal data:

A. Identity and Contact Data

This may include:

Full name
Mobile number
Email address
Delivery address
City, district, and location details
Account username or profile information
Age confirmation or proof of age, where required

B. Order and Transaction Data

This may include:

Products ordered
Order value
VAT invoice details
Payment method
Delivery status
Return, exchange, or refund history
Customer service records

C. Payment Data

Payments are processed through third-party payment providers. We may receive limited payment-related information, such as payment status, transaction reference, payment method, or confirmation details.

We do not store full card numbers or sensitive card authentication details on our systems.

D. Technical and Usage Data

When you use our website, we may collect:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring links
Cookies and similar tracking data

E. Marketing and Communication Data

This may include:

Newsletter subscription status
Marketing preferences
Messages sent through WhatsApp, email, website forms, or customer service channels
Feedback, reviews, or survey responses

4. How We Collect Personal Data

We collect personal data when you:

Visit or browse the website.
Create an account.
Place an order.
Make a payment.
Request delivery.
Contact customer service.
Subscribe to newsletters or updates.
Submit reviews or feedback.
Interact with our digital advertisements or social media channels.
Accept cookies or use website features that rely on cookies.

5. Why We Use Your Personal Data

We use personal data for the following purposes:

To create and manage your account.
To process, confirm, fulfill, and deliver orders.
To verify age or eligibility where required.
To process payments and refunds.
To issue VAT invoices and maintain tax records.
To provide customer support.
To handle returns, exchanges, complaints, and warranty-related matters where applicable.
To send order updates and delivery notifications.
To send newsletters or marketing communications when permitted.
To improve website performance, user experience, and product offering.
To prevent fraud, misuse, unauthorized transactions, or illegal activity.
To comply with legal, tax, accounting, regulatory, and consumer protection obligations.
To protect our legal rights and enforce our Terms and Conditions.

6. Legal Basis for Processing

We process your personal data based on one or more of the following grounds:

Your consent, such as when you subscribe to marketing communications.
Performance of a contract, such as processing and delivering your order.
Compliance with legal or regulatory obligations.
Legitimate business interests, such as fraud prevention, website security, service improvement, and customer support.
Establishing, exercising, or defending legal claims.

7. Sharing Personal Data

We may share your personal data with trusted third parties only when necessary for the purposes described in this Privacy Policy.

This may include:

Payment gateways and banks.
Delivery and courier companies.
E-commerce platform providers.
Hosting and cloud service providers.
IT, cybersecurity, and maintenance providers.
Customer service and communication tools.
Analytics and website performance tools.
Marketing service providers, where permitted.
Government authorities, regulators, courts, ZATCA, or law enforcement when legally required.

We do not sell your personal data.

8. International Data Transfers

Some of our service providers, systems, or technical tools may process or store data outside the Kingdom of Saudi Arabia.

Where personal data is transferred outside Saudi Arabia, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data protection requirements and that appropriate safeguards are used where required.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember your preferences.
Manage your cart and account session.
Improve website speed and performance.
Understand how visitors use the website.
Support analytics and marketing measurement.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality, including cart, checkout, login, or personalized features.

10. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may contact you through email, SMS, WhatsApp, or other available channels.

You may opt out at any time by:

Clicking the unsubscribe link where available.
Replying with an opt-out request.
Contacting us directly at [Email Address].

Even if you opt out of marketing, we may still send non-marketing messages related to your orders, payments, delivery, account, legal notices, or customer service requests.

11. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including order fulfillment, customer support, accounting, tax, VAT compliance, legal, regulatory, fraud prevention, and dispute-resolution purposes.

When personal data is no longer needed, we will delete, anonymize, or securely restrict access to it, unless we are legally required to retain it for a longer period.

12. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal data from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include access controls, secure payment processing, encrypted connections where available, system monitoring, limited employee access, and secure data handling procedures.

However, no website, online platform, or data transmission method is completely secure. Customers are responsible for keeping their account credentials confidential.

13. Your Rights

Subject to applicable law, you may have the right to:

Be informed about how your personal data is collected and used.
Request access to your personal data.
Request a copy of your personal data.
Request correction of inaccurate or incomplete personal data.
Request deletion or destruction of your personal data where applicable.
Withdraw consent where processing is based on consent.
Object to certain types of processing where applicable.
Opt out of marketing communications.
Submit a privacy-related complaint.

To exercise your rights, please contact us using the details provided below. We may ask you to verify your identity before processing your request.

14. Accuracy of Your Information

You are responsible for providing accurate, complete, and up-to-date personal data.

We are not responsible for failed delivery, order issues, communication failure, account problems, or incorrect invoices caused by inaccurate or outdated information provided by you.

15. Third-Party Links

Our website may contain links to third-party websites, payment providers, delivery partners, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing any personal data to them.

16. Reviews and Public Content

If you submit reviews, testimonials, ratings, or public feedback, we may display them on our website or digital channels.

Please avoid submitting personal information in public reviews that you do not want others to see.

17. Data Breach

If a data incident occurs that may affect your personal data, we will take appropriate steps to investigate, limit the impact, and notify relevant parties or authorities where required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the website after any update means you acknowledge the revised Privacy Policy.

19. Contact Us

For privacy questions, data requests, complaints, or opt-out requests, please contact:

World of Cigar
Legal Name: شركة عالم السيجار للتجارة
CR / License No.: 1010803702
VAT Registration Number: 311305807500003
Address: الرياض، الرياض، الأمير سلطان بن عبدالعزيز، 12232، المملكة العربية السعودية
Email: Info@worldofcigar.com
Phone / WhatsApp: +966 542 405 044